Tagged: sales

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How Mass Data Creates Scripted Social Interactions In Daily Life

Ever wonder why half the people you talk to when you want to buy something sound like they are reading off a script? It’s because we are.  When I answer yet another mind-numbing phone call at the call center I work at, I have SCRIPTED responses to people regardless of their questions or what they want. Often, most of these agents have no idea actually solve your problems because all customer service cubicle clones are half-assed sales agents per company orders. They’ll read some scripted utterances off the call flow, and if they are doing their job description, pitch all the products the...

The Public Relations game and the illusion of Customer Service 0

The Public Relations game and the illusion of Customer Service

If you’ve ever worked in retail, you are used to hearing the phrase, “Give great customer service!”   None of us really know what it means, but we nod our heads to reassure the store manager that we are indeed all about the famed customer services that corporate demands.  Oh, and bringing in those sales. Does anyone actually know what it means to give great customer service?  Usually when it comes to retail, I automatically assume that the phrase “customer service” is more of a company mandated hands-on PR stunt conducted by each employee on a daily basis: Act like you...

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