Ever wonder why half the people you talk to when you want to buy something sound like they are reading off a script? It’s because we are. When I answer yet another mind-numbing phone call at the call center I work at, I have SCRIPTED responses to people regardless of their questions or what they want. Often, most of these agents have no idea actually solve your problems because all customer service cubicle clones are half-assed sales agents per company orders. They’ll read some scripted utterances off the call flow, and if they are doing their job description, pitch all the products the...
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